Terms and Conditions

for the use of the services of professional makeup artist Vessy Mineva Last updated: November 2025

1. Parties to the Terms and Conditions

1.1. These Terms and Conditions govern the relationship between:

Veselina Mineva, professional makeup artist, correspondence address: 59 Kazbek St., Sofia, Bulgaria, phone: +359 887 291 461, e-mail: vessy.mineva@gmail.com

and

ETA - Zheleva (hereinafter referred to as the “Company”), UIC: 203271507 registered office: 20 Rayko Aleksiev St., Izgrev, Sofia, Bulgaria

collectively referred to hereinafter as the “Provider”,

on the one hand, and

the Client — a natural person who requests and uses the Provider’s services (hereinafter referred to as the “Client”),

on the other hand.

1.2. Depending on the specific work arrangement, the service may be performed by me personally and/or through ETA “Zheleva” (e.g. for invoicing, accounting, studio management, etc.).

2. Scope of Application

2.1. These Terms and Conditions apply to:

all individual and group professional makeup services;
bridal, formal, everyday, photographic and stage makeup;
trial makeup sessions;
on-location engagements (at the Client’s address, travel outside Sofia, corporate events, etc.);
salon/studio services,

offered by the Provider, including when:

services are requested through the website www.vessymineva.com;
by phone, e-mail or social media;
through messaging applications (Viber, WhatsApp, Messenger, Telegram, etc.).

2.2. By submitting an inquiry, booking an appointment or using any of the Provider’s services, the Client confirms that they have read and accepted these Terms and Conditions.

3. Service Information

3.1. General information about the services offered, indicative prices and portfolio is published on the website and/or on the official social media profiles.

3.2. Information about services and prices is indicative in nature. The final price and terms are agreed individually with each Client, depending on:

type and scope of the service;
location (salon/studio or on-location engagement);
number of persons;
additional requirements (very early appointment, travel outside the city, assistants, etc.).

3.3. The Provider reserves the right to amend the description of services and prices at any time. Such amendments shall apply to future bookings and shall have no retroactive effect on already confirmed engagements.

4. Booking Cancellation Policy

4.1. General Rules

4.1.1. In order to ensure quality service, fairness and reliability for all clients, bookings are managed in accordance with the following rules. This policy applies to all engagements unless expressly stated otherwise in the specific section or in the individual confirmation.

4.1.2. A change of date and/or time of an already confirmed engagement may be made only once and no later than 48 hours before the scheduled appointment.

4.1.3. All payments related to bookings (deposit or full amount) shall be made by bank transfer.

4.1.4. Refunds (where due under this Policy) shall be made by bank transfer within 10 business days, using the same method as the original payment.

4.1.5. A change of date after the expiry of the period specified in clause 4.1.2, or a request for more than one change, shall be treated as a new engagement and shall require a new payment in accordance with the current prices and terms.

4.1.6. As a rule, no exceptions are made on grounds of illness, travel or other personal reasons, except in cases of force majeure where required by applicable law. In any such case, the Provider and the Client shall endeavour to reach a fair resolution.

4.2. Section I: Off-Site Engagements (weddings, travel outside Sofia, corporate events, full-day engagements and on-location services)

4.2.1. This section applies to all services that require advance payment of the full amount by bank transfer. An invoice may be issued at the Client’s request.

4.2.2. In the event of cancellation by the Client:

Up to 1 week (7 days) before the engagement date: 100% of the amount paid shall be refunded.
Between 7 days and 48 hours before the engagement: 50% of the amount paid shall be refunded; the remaining 50% shall be retained as compensation for the commitment to the reserved date.
Less than 48 hours before the engagement: 100% of the amount shall be retained; the engagement shall be deemed fulfilled, as the day/time slot was blocked exclusively for the Client.

4.2.3. Change of date and/or time for an engagement under this section:

may be made only once;
must be requested no later than 48 hours in advance.

4.2.4. If the change is requested later than 48 hours before the engagement, it shall be treated as a cancellation, and the retention/refund rules under clause 4.2.2 shall apply.

4.2.5. The new date must fall within 3 months of the originally reserved date, unless otherwise agreed.

4.2.6. If, due to extraordinary or objective circumstances (illness, accident, force majeure, etc.), the Provider is compelled to cancel an already confirmed engagement under this section:

100% of the amount received shall be refunded;
the Client shall be offered an alternative date or time, where possible;
at the Client’s request, a voucher or additional complimentary service may also be offered.

4.2.7. Refunds shall be processed in accordance with clause 4.1.4.

4.3. Section II: Salon Engagements Requiring a Deposit (most commonly: prom events, special occasions, periods of high demand)

4.3.1. In order to secure a date and time for certain salon services, the Client shall pay a 50% deposit by bank transfer.

4.3.2. The deposit paid under this section is, as a rule, non-refundable regardless of the reason for cancellation by the Client, unless otherwise agreed in a specific case or unless mandatory statutory exceptions apply.

4.3.3. The deposit may be applied to a different date only once, provided that the change is made no later than 48 hours before the originally scheduled appointment.

4.3.4. Change of date and/or time under this section:

may be made only once;
must be requested no later than 48 hours before the originally scheduled appointment;
the new date must fall within 3 months of the original date.

4.3.5. If the Client:

requests a change later than 48 hours before the appointment; or
requests a second rescheduling (a second change of date/time);

then:

the deposit paid shall be forfeited;
the appointment shall be deemed used.

4.3.6. If, due to extraordinary or objective circumstances, the Provider must cancel an engagement for which a deposit has been paid:

100% of the deposit shall be refunded;
the Client shall be offered an alternative time or date, where possible;
an additional complimentary service may also be offered at the Client’s request.

4.3.7. Refunds shall be processed in accordance with clause 4.1.4.

5. Health, Allergies and Client Responsibility

5.1. The Client is obliged to honestly and promptly inform the Provider of:

known allergies to cosmetic products or ingredients;
skin conditions, inflammations or infections;
other relevant health conditions (e.g. eczema, highly sensitive skin, recent procedures, etc.).

5.2. If there is reason to suspect a skin or health condition that may worsen upon the application of makeup, the Provider reserves the right to:

decline the service; or
modify it (lighter products, a patch test before application, etc.);

in the interest of the Client’s health.

5.3. In the event of intentional or negligent failure to disclose important health information, resulting in an adverse reaction (irritation, allergy, etc.), the Provider shall not be held liable, provided that high-quality products were used and professional standards were observed.

5.4. The Client acknowledges that certain products may cause different reactions on different skin types and that a complete absence of risk cannot objectively be guaranteed.

6. Clients Under the Age of 18

6.1. For Clients under the age of 18, the Provider may require the presence or express consent of a parent/guardian, particularly for:

formal event makeup;
the use of heavy-coverage, long-lasting or professional-grade products;
photographs or video recordings for the portfolio.

6.2. For Clients under the age of 14, appointment booking and the processing of their personal data shall be carried out only by or with the consent of a parent/guardian, in accordance with applicable legislation and the Privacy Policy.

7. Photographs and Video

7.1. The Provider may offer to photograph or briefly film the Client before or after makeup for the purposes of:

the portfolio;
publication on the website or social media;
advertising and marketing materials.

7.2. Publication of photographs or video in which the Client is identifiable shall be carried out only with the express consent of the Client (or of a parent/guardian in the case of minors).

7.3. The Client has the right to refuse photography or publication, without this affecting the quality or provision of the service.

8. Personal Data

8.1. The processing of the Client’s personal data is carried out in strict compliance with:

Regulation (EU) 2016/679 (GDPR);
the Bulgarian Personal Data Protection Act;
other applicable legislation.

8.2. Detailed information regarding:

what data is collected;
the purposes for which it is used;
retention periods;
the Client’s rights as a data subject;
communication via Viber, WhatsApp, Messenger, Telegram, etc.,

is contained in the Provider’s Privacy Policy, published on the website and/or available upon request.

8.3. By using the services, the Client confirms that they have read and accepted the Privacy Policy.

9. Limitation of Liability

9.1. The Provider exercises due care by:

using professional products and tools;
maintaining proper hygiene and work organisation;
performing services in accordance with professional standards and experience.

9.2. The Provider shall not be held liable for:

dissatisfaction arising from subjective preferences (taste, expectations) where the service was performed in accordance with a previously agreed style;
reactions related to allergies or health conditions not disclosed by the Client;
consequences of the Client’s lateness or failure to attend;
indirect damages (lost profits, cancelled photo sessions, costs to third parties, etc.), unless otherwise provided by law.

9.3. In all cases, the Provider’s liability, if established, shall be limited to the value of the specific service, unless mandatory provisions of the law require otherwise.

10. Complaints and Disputes

10.1. In the event of remarks or complaints, the Client is encouraged to first contact the Provider directly (by phone, e-mail or other convenient means) in order to attempt an amicable resolution.

10.2. In the event of a dispute that cannot be resolved through negotiation, the provisions of the applicable Bulgarian legislation shall apply, and the competent court shall be the relevant Bulgarian court at the registered office of the Company or the permanent address of the Provider, unless otherwise provided by law.

11. Amendments to the Terms and Conditions

11.1. The Provider reserves the right to amend these Terms and Conditions at any time, in view of:

changes in the business and services;
legislative changes;
the introduction of new technological or organisational solutions.

11.2. The current version of the Terms and Conditions shall be published on the website www.vessymineva.com and shall enter into force on the date of publication, unless expressly stated otherwise.

11.3. For already confirmed engagements, the Terms and Conditions and the Cancellation Policy in effect at the time of confirmation shall apply, unless the amendment is in the Client’s favour or the law requires otherwise.

12. Final Provisions

12.1. For matters not regulated by these Terms and Conditions, the provisions of the applicable Bulgarian legislation shall apply.

12.2. If any clause of these Terms and Conditions is found to be void or unenforceable, this shall not affect the validity of the remaining clauses.

12.3. These Terms and Conditions are intended to provide a clear and comprehensible description of the relationship between the Provider and the Client, but do not substitute individual legal advice.